FAQs

FAQ's

  • Online. Simply select the items you wish to purchase; checkout and they will be delivered to you. Have a look at our buying online page for more information. We also offer a free local delivery/collection service.
  • We occasionally attend markets and craft fayres, these are detailed in the Events section on the website.
  • Directly from Amanda in Kelvedon, Essex (ONLY by prior arrangement).
  • We also have a limited range of products available to purchase at Wickham Bishops Health Food Shop and Essex Produce Co.

It isn’t necessary to keep your chocolate in the fridge, but it should be kept out of direct sunlight and away from direct heat. Ideally in a cupboard. Although if you prefer to keep your chocolate cold you can.

All of our products are suitable for vegetarians. All products made using dairy/soya free chocolate are also suitable for vegans (this includes our marshmallows). See our ingredients, allergens/nutrition page for more information.

Almost all of our packaging is recyclable. We use biodegradable cellulose bags for chocolate bars and items such as Brazil nuts & candied orange slices. Our chocolate bars are wrapped in cardboard (not coated in plastic).

We use paper stickers and raffia ribbon. We use glass jars for the chocolate buttons and after dinner chocolates which can be re-used by you or taken to a glass recycling centre.

We try and keep the website stock levels accurate and up to date. If you wish to order an item that is out of stock, we will endeavour to make the products within 3 working days. If your order is time dependent, please let us know at the time of placing the order and we will do our best to meet your requirements

Delivery Information

No, Mrs Button’s chocolates are only available within the UK.

The cost of delivery is based on the weight of items purchased. Postage options will be presented at checkout and range between £5.50 for Royal Mail and up to £11.50 for overnight courier. These prices are subject to change.

We make small batches of product to ensure the best product quality. Amanda aims to get orders made within 3 working days, subject to stock availability.

Once the order has been processed you will receive confirmation. Delivery days are Tue to Fri. No posted deliveries will be made on weekends, Mondays or bank holidays.

We do not accept liability for delays outside our control. We also reserve the right to delay posting your order if the temperature rises above 26oC.

No-one wants melted chocolates. Should we make the decision to do so we will contact with you and discuss when it is likely that we can send your order.

We let you know when your order is dispatched and track every order sent. We ask you to wait two weeks after dispatch before contacting us if you haven’t received your order. We will provide any relevant tracking information however, we do not accept liability for items not received.

You must contact Amanda immediately, however once items have been dispatched delivery address cannot be changed.